Appointments

Urgent appointments

If all appointments are fully booked and you need an emergency appointment please let the receptionist know and they will try to help you.

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 0121 322 8820, Monday to Friday, from 8:30 am to 6:00 pm
  • visit the surgery and speak with a receptionist, Monday to Friday, from 8:30 am to 6:00 pm

All patients need an individual appointment so let us know if more than one person in the family needs to be seen.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

All patients need an individual appointment so let us know if more than one person in the family needs to be seen.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

A triage physician is available for advice and minor illness appointments.
If you do not need an appointment but need some advice, the doctor or triage physician may be able to speak to you on the phone. Please call the reception after 10am Monday-Friday and the doctor or physician will endeavour to ring you back.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If required, an interpreter must be requested when making a booking and can take over 48 hours to arrange.
Patients are advised to ask for a chaperone if required, at the time of booking an appointment so that arrangements can be made and the appointment is not delayed. The healthcare professional may also require a chaperone to be present for certain consultations.
We do our best to accommodate your rights as a patient to express a preference of practitioner. However, there may be occasions where this is operationally difficult, particularly in cases of sudden illness and same day appointments. If a referral is required to another healthcare provider, we will aim to offer you a choice.
All effort will be made to see patients on time in surgery. However, surgeries can run late for a number of reasons, such as clinical emergencies. If clinics run over by 30 minutes or more we will aim to let you know. Please bear with us.
Unfortunately, if patients are more than 10 minutes late for an appointment the healthcare professional may not be able to see you. Therefore you may be asked to wait until the end of their clinic or re-book your appointment.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible so we can try to give the slot to someone else. Appointments that are booked but not attended deny vital care to other patients.

All appointments are now monitored and if you do not attend your appointment, the system will record it as a DNA (Did Not Attend). If you have 3 DNAs, we will contact you to discuss your DNA record.

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00 am.

You may only request a home visit if you housebound or are too ill to visit the practice. Home visits can only be done for patients who live within the cathchment area. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under 5 years.